🚫 Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used skincare, cosmetics, or personal care products

• Perishable goods (e.g. food, vitamins)

• Items marked as “Final Sale”

• Gift cards

If an item was damaged or defective upon arrival, please contact us within 48 hours of delivery with photos.

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💸 Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 5–10 business days

• Shipping fees are non-refundable

• If the item was returned due to our error (wrong item, damaged product), we will also refund the original shipping cost

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📦 Return Shipping

• Return shipping costs are the customer’s responsibility, unless the item was incorrect or defective

• We recommend using a trackable shipping service or purchasing shipping insurance

• We are not responsible for items lost in return transit

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🔁 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your purchase for a refund and place a new order.

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❓ Questions?

If you have any questions about returns or refunds, please contact:

📧 Email: brandgmllc.info@gmail.com

We’re here to assist you Monday–Friday and usually respond within 24 hours.